Nelvi Terms of Use

Summary (not the legal part)

• Provider: Appshero Ltd, a UK private limited company.
• Freemium: core app features can be used for free; paid features are unlocked by Nelvi Premium.
• Subscription: Nelvi Premium is $39.99 USD per year, billed annually, with auto-renewal. Cancel anytime.
• Not medical advice: the App is a tracker, not a medical device. Always consult a qualified clinician about your health.
• Your risks: you are responsible for device security, internet access, and carrier charges (including roaming).
• Our protections: the App and Service are provided "as is"; liability is limited to the maximum extent allowed by law.
• Disputes: individual arbitration under LCIA rules in London, UK; no class actions — subject to any non-waivable consumer rights.

If this Summary conflicts with the Terms below, the Terms below control.

1) Agreement to these Terms

By downloading, installing, accessing, or using the App or the Service, you agree to these Terms. If you do not agree, do not use the App or the Service.

2) Your right to use the App

2.1 Limited license

Appshero grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for your own purposes, subject to these Terms.

2.2 Ownership

The App and all related intellectual property rights (including trademarks, copyrights, database rights, and other rights) are owned by Appshero and/or its licensors.

2.3 Restrictions (things you must not do)

3) Nelvi Premium subscription and billing

3.1 Plans and price

Nelvi Premium is offered as an annual subscription at $39.99 USD per year. The current price, features, and any promotional offers are shown on the pricing page at the time of purchase. Where required, local taxes will be added at checkout.

3.2 Payment

Web payments are processed by Paddle.com Market Ltd acting as the Merchant of Record, or by Appshero Ltd directly. If you purchase via the Apple App Store, Apple is the merchant of record and Apple's terms apply to that transaction.

3.3 Auto-renewal

Your subscription renews automatically every 12 months for the same term, at the then-current price for that plan, unless you cancel before the renewal date. We will send an email receipt after each successful payment.

3.4 Cancellation

You can cancel your subscription at any time by emailing hello@nelvi.app from the email address used at purchase. Cancellation stops future renewals. You keep access to Premium features until the end of the current billing period.

3.5 Refunds

Refunds are governed by our Refund Policy, including the statutory 14-day right of withdrawal for consumers in the EU, EEA, and UK. Nothing in these Terms limits your non-waivable statutory consumer rights.

3.6 Price changes

We may change subscription prices for future billing periods. If the price of your renewal changes, we will notify you by email in advance. If you do not agree to the new price, you may cancel before the renewal date and your subscription will end at the end of the current period.

4) Third-party services

The App uses third-party services that are subject to their own terms and policies. Those providers may process limited data to deliver their services.

• Firebase / Crashlytics — storage, authentication, crash reporting
• Adapty — subscription management
• Paddle — payment processing (where applicable)

5) Health and medical disclaimer

The App is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or condition. Any information, reminders, logs, or insights are provided for general informational purposes only.

You must consult a qualified healthcare professional before making medical decisions or changing your treatment plan, including starting, changing, or stopping any GLP-1 therapy. Do not use the App as a replacement for professional medical advice, diagnosis, or treatment.

Appshero does not guarantee that any content or feature will be accurate, complete, or useful for your specific situation. You accept that you use the App at your own risk and remain responsible for your health decisions.

6) Your responsibilities

6.1 Keep your device secure

You are responsible for safeguarding your device and controlling access to the App. Appshero strongly discourages jailbreaking or rooting, which can reduce built-in security protections and may cause the App to fail.

6.2 Connectivity, fees, and roaming

Some App features require internet access. Appshero is not responsible for reduced functionality caused by poor connectivity, lack of Wi-Fi, or exceeding a data allowance.

Your carrier's terms apply. You are responsible for any charges, including roaming charges, that result from using the App. If you are not the bill payer, you represent you have permission to use the device and incur such charges.

6.3 Battery and device availability

You are responsible for keeping your device charged. Appshero is not responsible if you cannot access the App due to battery loss.

6.4 Reliance on the App

Appshero may rely on third parties to supply certain inputs or infrastructure. You agree not to rely solely on the App for any decision. Appshero is not liable for losses resulting from reliance on App functionality.

7) Availability, changes, updates, and termination

7.1 Changes and pricing

Appshero may modify the App, add or remove features, introduce paid features, or discontinue the App at any time. If charges apply, they will be disclosed clearly before you are charged.

7.2 Updates

The App is provided based on current operating system requirements, which may change. Updates may be required to continue using the App. Appshero does not guarantee the App will always be updated, compatible, or available.

7.3 Termination

Appshero may terminate or suspend access to the App at any time without notice, unless applicable law requires otherwise. Upon termination: (a) your license ends; (b) you must stop using the App and, if necessary, delete it from your device. If your account is terminated without cause while you have an active paid subscription, we will refund the unused portion of your current term on a pro-rata basis.

8) No warranties ("as is")

To the maximum extent permitted by law, the App and the Service are provided on an "as is" and "as available" basis. Appshero disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, non-infringement, and quiet enjoyment.

Appshero does not warrant that the App will be uninterrupted, secure, error-free, or free from harmful components, or that any defects will be corrected.

9) Liability limits

To the fullest extent permitted by law, Appshero and its affiliates, officers, employees, agents, partners, and licensors are not liable for any indirect, incidental, special, consequential, or exemplary damages, including (without limitation) loss of profits, goodwill, use, data, business interruption, or other intangible losses, arising out of or relating to the App, the Service, or these Terms.

This includes (without limitation) any losses related to: (a) health decisions or outcomes; (b) inaccuracies in content or tracking; (c) outages, delays, or performance issues; (d) data loss or device issues; (e) third-party services or networks; (f) unauthorized access to your device; or (g) your failure to follow these Terms.

Cap: to the fullest extent permitted by law, Appshero's total aggregate liability will not exceed the amount you paid, if any, to use the App and the Service in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations. In that case, these limits apply to the maximum extent permitted, and nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law.

10) Class action waiver and arbitration

10.1 No class actions

You agree that any claims must be brought on an individual basis only. You waive any right to participate in a class, collective, or representative action against Appshero, except where such a waiver is prohibited by applicable consumer law.

10.2 Binding arbitration (LCIA)

Any dispute or claim arising out of or in connection with these Terms, your use of the App, or related matters will be finally resolved by binding arbitration under the rules of the London Court of International Arbitration (LCIA).

The arbitration will take place in London, United Kingdom. The award may be enforced in any court of competent jurisdiction. Arbitration will proceed on an individual basis only (not as a class or collective action). This clause does not prevent consumers from bringing claims in the courts of their country of residence where required by law.

11) Updates to these Terms

Appshero may update these Terms periodically. You should review them regularly. Appshero will notify you of material changes by posting the updated Terms on this page and updating the effective date above. For subscribers, we will also notify you by email before material changes take effect.

12) Contact

Questions or suggestions about these Terms: hello@nelvi.app

Appshero Ltd · Company number 16827336 · Suite 3, 567 Fulham Road, London, England, SW6 1ES, United Kingdom.